Return shipment

We're sure you'll be 100% thrilled with your MOUGG as soon as you open the box. So ride it on your favorite route, cycle to the office and test it out in the city.

If, contrary to expectations, you are not convinced, you can return your MOUGG to us* up to 30 days after receipt.

It is therefore important that you keep the original box until the return period has expired.

*Take good care of your MOUGG on all test rides. It must be clean and undamaged. Please understand that we cannot refund the full purchase price for a damaged MOUGG e-bike with signs of use after you have returned it.

 

Please send returns to the following address:
MOUGG GmbH
Karl-Friedrich-Benz-Straße 2,
79395 Neuenburg
Germany

Please enclose a copy of the invoice with the return - this will make it easier for us to assign and process the return.

Please keep the shipping carton so that you have it to hand in the event of subsequent transportation or return of the goods (e.g. in the event of a complaint) and can return the goods in the shipping carton. However, the above-mentioned modalities are not a prerequisite for an effective exercise of the right of withdrawal or the assertion of your warranty rights.

Please note that if you exercise your right of withdrawal, you will have to bear the costs for the return shipment. You can find more details in the withdrawal policy.

If you have any further questions about returns or complaints, would like to cancel your order or have received the wrong item, you can write to us using the contact form in the small program that you will find in the bottom right-hand corner of every page of our website.