What guarantee does MOUGG offer?

We at MOUGG give a 5-year warranty on the bicycle frame. We have summarized the warranty of individual components for you in the following table:

  • In the following text, we briefly explain the general difference
    between warranty and guarantee, as this is often confused.
    In principle, we grant the statutory
    warranty of 2 years from the date of sale on all items. The seller/dealer is responsible for the warranty. They are also responsible for processing the warranty.

    The warranty is a voluntary service provided by the manufacturer.
Contents Warranty period
Bicycle frame 5 years
Front fork
(including suspension)		 2 years
(extendable to 5 years)
Motor 2 years
(extendable to 5 years)
Battery 2 years
(extendable to 5 years)
Display + control unit 2 years
(extendable to 5 years)

  • The warranty only applies to the above-mentioned components; the customer must bear the costs of any necessary add-on parts and wearing parts. Wearing parts such as

    Chain or belt
    Coat and tube
     Sprocket
    Brake pads or brake discs
    Brake fluid
    Rims
    Light bulbs
    Hand grips
    Saddle
    Pedals
    Luggage hangers or straps

    are not part of the warranty.


    The prerequisites for asserting the guarantee are

    • The bike pass attached to the operating instructions has been completed in full and returned to us.
    • Proof of compliance with the inspection intervals defined in the operating instructions


    Repairs and spare parts

    If your MOUGG requires repair, you can take it to any bike workshop of your choice for repair. However, in order to initiate the repair or replacement of parts, it is necessary that you contact us in advance by e-mail to obtain authorization for the repair costs incurred. We will then, upon our approval, provide you with the necessary spare parts.

    Please note that we will only cover the cost of spare parts that have been pre-approved by us. Replacement parts or repairs carried out or purchased without our approval are not covered by the warranty and the cost of these must be borne by you. Once the repair has been completed, we ask that you return the replaced old parts to us for our review.

    The main steps for warranty repair and parts service are as follows:

    • Contact us by e-mail before having any parts repaired or replaced.
    • Wait for our approval before proceeding.
    • Return the replaced old parts to us once the repair has been completed.


    For further questions or to initiate a repair or spare parts process, please contact our MOUGG Customer Center with your original invoice.

    Our employees can be reached via the contact form , which you can find in the small program on every page of our website in the lower right corner.